A common complaint amongst ATM users is that their respective account has been debited, but the necessary cash has not been received by them. And, in this era of centralization, customers are facing difficulties in resolution of their complaints.
The delays in resolving the issues are primarily due to submission of incomplete data by customers to the respective banks.
The ATM Transaction Slip, is the most important piece of paper in an ATM Transaction.
The ATM Transaction Slip, contains all or most of the following information:-
01) Name of the ATM Bank
03) Date of transaction
04) Time of transaction
05) Transaction reference number
06) Response Code
07) Card No/Account Number- only the last 3-4 digits will be visible
08) Nature of Transaction
Today, I will try to explain a simple procedure for REVERSAL OF FAILED ATM TRANSACTIONS.
01) Preserve the Original ATM Transaction Slip. This is the most important piece of paper required to substantiate your amount claim. ------- -- -- Many of the today’s ATM’s indicate that the paper is not available to generate ATM Transaction Slip, and request to proceed further. If the paper is not in stock, DO NOT execute the transaction, cancel the transaction and proceed to the next ATM.
02) Scan/Xerox the Original ATM Transaction Slip, as the ink of the Original ATM Transaction Slip, will fade after a week. You will find that the Original ATM Transaction Slip, has turned into a harmless white paper!!!!!!!!
03) Call up the customer care number of the ATM Bank, and inform the complaint details. Insist on a complaint number. This will help in tracking the complaint and the time-frame of resolution.
04) Call up the customer care number of the your Bank, and inform the complaint details. Insist on a complaint number. This will help in tracking the complaint and the time-frame of resolution.
05) Email the complaint to the customer care department of the ATM Bank and your Bank, as early as possible.
As per the latest Reserve Bank of India, guidelines, It is mandatory for the banks to reimburse the customers, the amount wrongfully debited on account of failed ATM transactions, within a maximum period of 12 working days from the date of receipt of the customer complaint.
ii) For any failure to re-credit the customers account within 12 working days from the date of receipt of the complaint, the bank shall pay compensation of Rs.100/-, per day, to the aggrieved customer. This compensation has to be credited to the customer’s account automatically without any claim from the customer, on the same day when the bank affords the credit for the failed ATM transaction.
Hence, if the disputed amount is not credited within 12 working days of lodging the complaint, you will be eligible for compensation of Rs.100/- per delayed day of credit. So, the earlier you lodge the complaint (proof required), the better it will be for you.
From the date of complaint lodgment, wait for 12 days and than verify your account for the credit. If the amount is not credited, escalate the complaint to the next level.
Help the Banks, to resolve your ATM Complaints faster,efficiently.