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Thursday, March 26, 2015

Dynamic Platform Tickets – Should one Platform ticket be given free?


 

          One of the most loved words’ by Logistics companies is the word DYNAMIC PRICING.  Most of travellers in India be it bus mode or train mode or aeroplane mode are familiar with the Law of Dynamic Pricing.

          Read this IRCTC document  for Salient features of Premium Special Train on Dynamic Pricing and also this document for Salient features of Premium Tatkal(PT) Quota on Dynamic Pricing.
 

          Readers are familiar with the vagaries of dynamic pricing. In view of the fantastic response to these dynamic fare options, Railways has decided to bring in one more ticket service under the dynamic fare ambit.

          The ticket service is Platform Ticket cost. The railway platform ticket has been hiked from INR5 to INR10 and the new rate will be from 01/04/2015.

Railway Ministry have issued the necessary directions to all Zonal Railways to print the revised tickets on top priority and ensure supply to all stations well in time. However as it will take time for the new tickets reach the respective railway stations, the existing stock of tickets may be used with the rate corrected with a stamp.

Apart from the physical sale of platform tickets at ticket counters, platform tickets are also issued through SPTM & UTS or other machines, and such  software will be modified to collect the revised rate.

          And, here is where the dynamic concept kicks in. The Ministry of Railways has delegated the power to Divisional Railway Managers (DRMs) to increase the rate of platform tickets beyond Rs.10/- to regulate rush at platforms during specific requirements like mela, rally etc.

          As a customer friendly initiative, Railways can explore the following options to maximise customer happiness.

a)    One free platform ticket with every IRCTC reservation slip.

b)     SMS based platform ticket booking. This was supposed to be introduced way back in 2006 but never took off.

c)    SMS alerts to the registered mobile numbers, in case the respective DRMs decide to increase the rate beyond INR10/- on any day.

d)    Introduction of Platform ticket booking on www.irctc.co.in

e)    Displaying the current day’s platform ticket rates on the railways ministry website.

f)    Exclusive Mobile App to ascertain the current’s day’s platform ticket rate.

g)    Discount on booking platform ticket in advance.

h)    Random 50 free platform tickets to passengers’ relatives and friends booked via IRCTC.

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