HDFC Bank and Zumigo join hands to fight ATM frauds

          Majority of ATM cash withdrawals are through Debit Cards. The CNP (Card Not Present) alternate modes are not still popular in India.

          It is observed that majority of the frauds at ATM happen through compromised cards\information.

          The key feedback received from customers affected through ATM fraud is that they were not present in the ATM cabin at the time of the cash withdrawal.

          To minimise such instances, HDFC Bank with over 12,000 ATMs has decided to deploy Zumigo’s Assure Radius™ solution to detect suspicious transactions at its ATMs.

          Zumigo released the Assure Radius™ solution in India in August, 2015 .

          Since then couple of Banks and other organisations were beta-testing the product.          

          HDFC Bank is the first bank in India to announce deployment of  Zumigo’s Assure Radius™ solution at its ATMs.

          HDFC Bank in association with National Payments Corporation of India (NPCI) will roll out the pilot project at select ATMs.

          According to this technology, the Solution will be able to map a customer’s location using that person's smartphone.

If the ATM card is being used at a location which is at a different location from the phone, then it will raise an alert.

The major assumption that the customer’s Smartphone and the associated Debit Card are carried by the same person.

There are no statistics available with regard to Non-Account holders withdrawing cash with genuine ATM cards.

The bank is yet to lay down rules about the distance between the ATM where the transaction is taking place to classify as a Safe Transaction and the mobile phone or whether it will be available to all debit card holders etc.

Based on customers, call-centre, branch team feedback fine-tuning will be carried out.

An awareness campaign on the benefits of carrying the Registered Mobile Number Smartphone and Debit card is in the pipeline.