One of the reasons for the low volumes in ePayments in our country, is the lack of Helpdesk’s for ePayments in Banks.
Q13. Whom do I can contact, in case of non-credit or delay in credit to the beneficiary account?
Ans Contact your bank / branch. If the issue is not resolved satisfactorily, the Customer Service Department of RBI may be contacted at -The Chief General Manager,
Reserve Bank of India,
Customer Service Department,
1st Floor, Amar Building, Fort,
Mumbai - 400001
or send and email.
UNQUOTE
Nothing more, nothing else
As a customer, I will be interested in resolution of my query at the earliest, as money is involved.
A query on Search Engines, for RTGS Contact Details, does not generate uniform results.
Of course, majority of the Banks have Toll Free Customer Care Numbers, which try to resolve the customer’s query.
The idealistic situation is a Toll Free Number for ePayments.
An alternate approach is to standardize the email id’s of ePayments Helpdesk of Banks.
I suggest the following format,
ePayments-Helpdesk
Email id epaymentshelp@rest of address
Contact Phone Numbers
This information should be
01) Circulated amongst Bank’s Customers
02) Displayed in the Contact Us Link of the Banks website.
--------------
The above step will be a major comfort factor, to customers, to venture into ePayments.
This information will also aid RTGS/NEFT Member Banks, in resolution of their queries.
Trust Reserve Bank of India
2 comments:
Hi Prashantn
U will be happy to hear that in this month we implemented our investment procedure in totally e way. As an organisantion we usually put our surplus money in FD in one or other bank. after maturity we usually call back total money in our principal banker and then reinvest in some other bank based on the highest interest rate offered. this usually take 1 week time and naturally this means loss on one week interest.
so what we did was as the first step that we call money in our principal bank by RTGS and subsequently invest by RTGS. It also takes two days.
Lastly we fastened our decision making process and marked the bank to whom we are going to deposit and what amount it is, subsequently on the date of maturity we directed the bank to directly transfer that much amount to other bank and rest to our principal bank on date of maturity through RTGS. which means zero time lag in re-investment.
In this month I am also going to pay pension and pay to our employees/pensioner ( previously it was through account payee cheque) through NEFT . Which means they we get their pension on 30th and also less items in Bank reconciliation.
Great news Arvind,
As you rightly mentioned
01)pensioners will be happy to receive money on 30th itself
02) and less items for reconcilations.
Hope, other organisations also the benefit of ePayments.
Do let me know, if I can be any help
Post a Comment