Display of information for lodging of ATM related complaints.

Display of information for lodging of ATM related complaints.

Every day, Banks are adding new ATM's to their Networks, to enable their customers to transact through them.
It is observed that there is a proportinate increase in the ATM Complaints too.

In India, ATM's are still used chiefly for Cash Withdrawals only.

Hence, the majority of ATM related complaints are regarding 01) non-dispensing of Cash, even though Account is debited with the amount. 02) Withholding of ATM Card by the ATM Machine, when a wrong Password is keyed in 3 times.

There was no proper display of Phone numbers/contact mechanism detials at the ATM's to enable the customers to lodge the complaints. This in turn led to customers lodging complaints with Reserve Bank of India.

To minimise complaints directly being lodged with Reserve Bank of India, RBI, DPSS has vide Notification -
RBI/2009-2010/266/DPSS No.1316 /02.10.02/2009-2010, dt.December 18, 2009, addressed to The Chairman and Managing Director / Chief Executive Officers- All Scheduled Commercial Banks including RRBs /Urban Co –operative Banks / State Co-operative Banks /District Central Co-operative Banks//ATM network providers, has provided a format for Display of information for lodging of ATM related complaints.

The said Notification can be accessed at
http://rbi.org.in/scripts/NotificationUser.aspx?Id=5429&Mode=0.

The Display should contain:

QUOTE:

   1.  Information that complaints should be lodged at the branches  where customers maintain account to which ATM card is linked

   2. Telephone numbers of help desk/contact persons of the ATM owning bank  to lodge complaint / seek assistance

UNQUOTE: