ICICI Bank today vide a Press Release
informed that it has crossed an important milestone on its WhatsApp banking platform.
It announced the crossing of 1
million (10 Lac) users on its WhatsApp banking platform.
ICICI Bank achieved this milestone
in a short span of three months and the next aim to double the user in the
coming three months.
The bank introduced WhatsApp Banking
for its retail customers to access basic banking activities during the Coronavirus
pandemic lockdown advisory.
ICICI Bank customers and non-customers
adopted WhatsApp banking platform with gusto and within 3 months, 1 million
users experienced the joy of Safe Banking via WhatsApp.
To begin with, the Bank introduced
services like savings account balance, last three transactions, credit card
limit, get details of pre-approved instant loan offers and block/unblock credit
& debit card in a secure manner with end-to-end encryption for all
messages.
Buboed by the initial success, the Bank
added several new features like opening instant savings account in a few
minutes, access to pdf for our partnered newspapers / magazines, locating
nearby essential stores and opting for loan moratorium to this service.
NRI customers too can access ICICI
Bank’s WhatsApp banking platform.
Services like checking account
balance, last three transactions, applying for loan moratorium and revising
credit card limit have seen the maximum usage.
Quote:
Commenting on the milestone, Bijith
Bhaskar, Head- Digital Channels & Partnership, ICICI Bank said, “With the
growing prominence of social media in every-day life, we believe that WhatsApp
banking has offered immense convenience to our customers as it allows them to
bank while they are on WhatsApp.
Customers can access a host of their
banking requirements on their own, without visiting a branch. Over a million of
users have adopted the service in a short span of three months.
We have mostly seen that millennials
across the country are using WhatsApp for their banking needs. With the
encouraging response, we aim to double the number of users in next three months
to 2 million.”
Unquote:
The
customer sign-up process is fairly simple.
Customer has to follow below given
quick steps, to avail the banking services on WhatsApp:
Save number and say ‘Hi’:
o
The
customer simply needs to save ICICI Bank’s verified WhatsApp profile number,
86400 86400, to his/her ‘contacts’ on the mobile phone.
o
Send
<Hi> to this number from his/her mobile number which is registered with
the Bank. The Bank will respond with a list of services available
o
Type
keyword for service: From the list of services, type the keyword of the service
required (keywords are highlighted in the conversation for easy recognition), example:
<Balance>, <Block> etc.
o
The
service is carried out and displayed instantly.
Non-Account holders can access this
platform for queries related to nearby offers, ICICI Bank ATM and branches
through WhatsApp Banking.
The respective non-account holder has
to add the number 8640086400 to his/her contacts and start a conversation by
saying “Hi”.
Right now, the following Banking and
Non-Banking services are available on ICICI Bank WhatsApp banking platform.
Banking services:
·
Account
balance
·
Last
3 transactions
·
Credit
Card Limit
·
Block
/Unblock my card:
·
Instant
loans exclusively for you:
·
InstaSave
Other Services:
·
Track
deliverables
·
ICICI
Bank ATMs near me - Top 3
·
Branches
near me - Top 3
·
Newspaper
·
Magazine
·
Nearby
Stores
·
Offers:
Users can expect more and more
services in the coming days.
One Banking service which will be
appreciated by customers and non-customers alike is payment of Bills via BBPS i.e
Bharat Bill Payment Services.
Bharat Bill Payment System (BBPS) eases the payment of bills and improves the
security & speed of bill pay.
The service is available in multiple
payment modes, online and through a network of agents. An instant confirmation
is generated for the bill payments.
There are more than 250+ billers on
BBPS platform and it’s gaining traction every day. More and more residents are
paying their bills via BBPS. The number of Biller categories is also on the
increase. Adding BBPS to its WhatsApp Banking platform will lead to more repeat
transactions.
BBPS transactions can be done by
customers and non-customers.
No comments:
Post a Comment