As the share of eTransactions vis physical transactions increase for Banks,
each Bank has charted its own path to reduce the operating costs.
Please refer to few sample articles
on the web which highlight the approach of Banks in different parts of the
world.
In India too the share of
eTransactions vs Physical Transactions has been on the rise. Refer the
following articles.
In a first of such exercise,
Corporation Bank has done a detailed study on the impact of the electronic
transactions of its customers and decided to rationalize its physical bank
branches size.
Instead of shutting down or relocating
its branches which would have sent a negative signal to its customers,
Corporation Bank decided to reduce the size of its bank branches.
Though a space
audit of 932 branches spread over India, Rs30+ crores could be saved during
the lease tenure of its bank branches.
Note that only the carpet area was
reduced to make the branch more compact. No customer service delivery activity
was affected.
