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Showing posts with label Visitor Experience. Show all posts
Showing posts with label Visitor Experience. Show all posts

Friday, August 7, 2026

Citizen Observation 21 of 777 | Bengaluru Lalbagh Flower Show | One Flower Show. | Lakhs of Visitors. | One More Reason to Return.

 Published August 07, 2026

Nayakanti Prashant
3rd Gen Banker & Citizen Lobbyist – Bengaluru

What If Every Flower Show Could Become Two Weeks of Bengaluru Coming Together?

A Citizen Observation Inspired by the Lalbagh Flower Show


The Starting Point

Dear Department of Horticulture, Government of Karnataka,

At the outset, heartfelt appreciation for once again bringing Bengaluru's iconic Lalbagh Flower Show alive.

Twice every year, around Republic Day and Independence Day, Lalbagh transforms into one of Bengaluru's most cherished public celebrations.

Families plan weekend outings.

Schools recommend educational visits.

Photography enthusiasts prepare their cameras.

Senior citizens plan morning walks.

Friends schedule reunions.

Visitors travel from across Karnataka, across India and even from overseas to experience one of Bengaluru's most loved traditions.

At the heart of this celebration stands the historic Glass House.

For generations, it has been the signature attraction of the Lalbagh Flower Show.

Thousands of photographs begin there.

Thousands of memories begin there.

Yet while reading about this year's Flower Show...

one small thought stayed with me.

Not about flowers.

Not about pricing.

But about how one joyful visit could become many.


Act I | Before Nine O'Clock

Every morning...

before the regular Flower Show ticketing begins...

Lalbagh quietly tells another story.

Walkers.

Joggers.

Senior citizens.

Parents with young children.

Nature lovers.

Many simply wish to enjoy Lalbagh.

Some never intend entering the Glass House.

Yet...

their morning feels complete.

The present system already recognises something beautiful.

Not every visitor arrives with the same journey in mind.

Some come for the iconic Glass House.

Others come simply because they love Lalbagh.

Both journeys are meaningful.

That simple observation stayed with me.

Should that distinction end when the regular Flower Show ticketing begins?

 

Act II | The First Visit

It is Sunday morning.

A family reaches Lalbagh after breakfast.

The children run ahead.

The excitement begins even before reaching the Glass House.

Flowers.

Colours.

Themed floral installations.

Family photographs.

The iconic Glass House.

For them...

this is the complete Flower Show experience.

Every corner becomes another photograph.

Every floral display becomes another conversation.

Every child wants "just one more picture."

Time quietly disappears.

As they begin walking back towards the Metro station, one of the children asks,

"Can we come again before the Flower Show ends?"

The parents smile.

"Of course."

The Glass House has already become a beautiful memory.

But one quiet question remains.

Would their next visit have to be the same?


The Journey Continues...

Four days later...

the answer quietly begins to emerge.

Not inside the Glass House.

But across Lalbagh itself.

 

Act III | Four Days Later

It is Thursday evening.

The Flower Show is still alive.

The flowers are still blooming.

The Metro quietly arrives at Lalbagh.

The city is slowly winding down after work.

One WhatsApp message appears.

"Lalbagh today?"

Replies begin arriving.

"Done."

"See you at six."

"I'll bring Amma."

"Coming directly from office."

Nobody asks,

"Are we visiting the Glass House again?"

Because Sunday's journey had already introduced everyone to the exhibition.

Today's journey is different.


One office colleague says,

"Let's just walk."

Another replies,

"Let's have coffee afterwards."

A third adds,

"Don't forget to visit the nursery."

Without anyone planning it...

Thursday evening has quietly found its destination.

Lalbagh.


Across Bengaluru...

similar conversations quietly begin.

"Amma... why don't you meet your apartment friends at Lalbagh this evening?"

"Appa... your chess friends haven't met for weeks."

"Parents... shall we meet after school?"

"Golden Hour Walk at Lalbagh."

Nobody is planning another Glass House visit.

Everybody is planning another Lalbagh visit.

The Flower Show has quietly stopped being...

a destination.

It has become...

a reason to meet.


Children chase butterflies beneath century-old trees.

Parents finally slow down after another busy week.

Grandparents occupy familiar benches.

Friends laugh over cups of coffee.

Someone carries home a flowering plant.

Another enjoys fresh sugarcane juice before heading home.

The evening quietly passes...

without anyone noticing the time.

The Glass House has already created the memories.

Lalbagh is now creating the conversations.


A Little Beyond Lalbagh

The journey does not end at the gates.

A café nearby welcomes familiar faces.

A nursery owner smiles.

"Back again?"

"Yes.

Different friends today."

A street vendor recognises yesterday's customer.

"Office team today?"

"No.

Apartment friends."

Small businesses quietly begin noticing something unusual.

Not just new visitors.

Returning visitors.

Without trying...

the Flower Show has gently extended its footprint.

Beyond the Glass House.

Beyond Lalbagh.

Into the everyday conversations of Bengaluru.


Every Six Months

The Flower Show ends.

Life quietly returns to normal.

Six months pass.

Then...

Lalbagh blooms once again.

Almost instinctively...

the conversations return.

"Which Sunday are we going for the Glass House?"

Almost immediately...

another message follows.

"Which weekday shall we meet at Lalbagh?"

The first plans the exhibition.

The second plans the relationships.

Perhaps...

that is how traditions quietly begin.

 

Act IV | One Citizen Suggestion

Perhaps...

Yes, perhaps

the visitor journey itself could recognise these different experiences.

Not by creating two classes of visitors.

Not by creating two categories of citizens.

But by offering two visitor products.

Each complete.

Each purposeful.

Each designed around a different visitor journey.

The proposal is remarkably simple.

Not every visitor returns to Lalbagh for the same reason.

The first visit often revolves around the iconic Glass House.

The next visit may simply be about spending time inside Lalbagh while the Flower Show is still alive.

Different visitor journeys.

Different visitor products.


Product One

Lalbagh Glass House Experience

This could continue to remain the flagship visitor product.

Designed for visitors wishing to experience the Flower Show in its entirety.

It includes:

• Entry to Lalbagh.

• Entry to the iconic Glass House.

• The complete Flower Show exhibition.

• The signature floral installations.

For countless visitors...

especially first-time visitors...

this naturally remains the complete Flower Show experience.

The Glass House continues to remain the hero attraction.

Accordingly...

this may continue as the premium visitor product.

Nothing changes.

Nor should it.


Product Two

Lalbagh Flower Show Experience

Now imagine another visitor.

The Glass House has already become a beautiful memory.

Today's journey is different.

The destination is different.

The experience is different.

Gardens.

Conversations.

Friends.

Photography.

Evening walks.

The Flower Show atmosphere.

Children playing.

Parents relaxing.

Neighbours meeting.

Coffee before heading home.

The Flower Show is still everywhere.

Only one attraction is intentionally excluded.

The Glass House.

Perhaps...

this visitor journey could also be recognised.

Through a separate visitor product.

The Lalbagh Flower Show Experience.

Since this visitor product deliberately excludes entry into the iconic Glass House exhibition...

the Lalbagh Flower Show Experience may be available at a substantially lower price than the flagship Lalbagh Glass House Experience.

Not because it is a lesser experience.

Because it is a different experience.

The difference is not the visitor.

The difference is the visitor's journey.


Why Two Visitor Products?

One simple reason.

The first visit may introduce the Flower Show.

The next few visits may introduce people to one another.

One visitor product celebrates Bengaluru's iconic floral exhibition.

The other celebrates something equally valuable.

People finding reasons to return.

Together...

they complete the Flower Show.


Why Not Make the Second Product Completely Free?

One thought stayed with me.

During the Flower Show...

Lakhs of people visit Lalbagh.

Visitor estimation matters.

Carrying capacity matters.

Public safety matters.

Operational planning matters.

Emergency preparedness matters.

A nominally priced Lalbagh Flower Show Experience, if the Government ever considers such an approach, could continue supporting all of these while encouraging many more return visits during the Flower Show period.

Citizen Observation 777 does not recommend ticket prices or implementation models.

Those decisions belong entirely to the Department of Horticulture, public finance experts, visitor experience specialists and the concerned domain experts.

Citizen Observation 777 draws only the first line on the whiteboard.


The First Line on the Whiteboard

Two Visitor Products

Many More Flower Show Conversations

How that line is completed belongs entirely to the Department of Horticulture and the concerned domain experts.


 

Act V | Six Months Later

The Flower Show quietly comes to an end.

The Glass House returns to its familiar calm.

The crowds slowly become smaller.

Life returns to its usual rhythm.

Bengaluru moves on.

Or perhaps...

it doesn't.


Six months pass.

Almost without anyone noticing.

Then...

one morning...

the newspapers carry a familiar headline.

"Lalbagh Flower Show Begins This Weekend."

Almost immediately...

the conversations begin again.


One family WhatsApp group.

"Which day are we going for the Glass House?"


An apartment association.

"Saturday evening at Lalbagh?"


An office group.

"Same place as last time?"


A photography club.

"Golden Hour Walk returns."


A chess group.

"Let's continue our Lalbagh tradition."


A daughter calls from Singapore.

"Amma... has the Flower Show started?"

"Yes."

"Already planned?"

"Sunday with the family.

Wednesday with our apartment friends."


Another son calls from Dubai.

"Appa... don't forget Lalbagh."

"I won't."

"Glass House?"

"Yes...

once."

"And after that?"

"As always...

we'll keep going."


The city has quietly learnt something.

The Glass House introduces the Flower Show.

Lalbagh introduces Bengaluru to itself.


Soon...

social media begins telling another story.

Not because someone launched a campaign.

Not because prizes were announced.

But because people genuinely wished to share their moments.

One post.

"Glass House. Sunday."

Another.

"Office friends. Wednesday."

Another.

"Parents. Friday evening."

Another.

"Apartment neighbours. Saturday."

Another.

"One last walk before the Flower Show ends."

The comments slowly change.

Not...

"Beautiful flowers."

But...

"See you there tomorrow."

"Let's plan next Wednesday."

"We should all go together."

The Flower Show has quietly become...

part of Bengaluru's calendar.

Not merely an exhibition.

A tradition.


Citizen Observation

The proposal is not about creating a lower-priced ticket.

It is about recognising two different visitor journeys.

The Lalbagh Glass House Experience celebrates Bengaluru's iconic floral exhibition.

The Lalbagh Flower Show Experience celebrates Bengaluru itself during the Flower Show.

Together...

they may encourage one memorable visit...

to become many joyful returns.

Because sometimes...

the success of a public space is not measured by how many people visit it once.

It is measured by how many people quietly make it a part of their lives.


Disclaimer

This is a citizen observation inspired by the Lalbagh Flower Show.

The proposed concept of Two Visitor Products is only a citizen suggestion.

The exact visitor product names, ticket pricing, pricing relationship, visitor eligibility, operational framework, implementation methodology, sponsorship models, digital ticketing architecture and crowd-management strategy are entirely for the Department of Horticulture, Government of Karnataka, public finance experts, visitor experience specialists and the concerned domain experts to evaluate.

Citizen Observation 777 draws only the first line on the whiteboard.

How that line is completed belongs entirely to the concerned domain experts.

The only Joy is Digital Transactions Day.


The April 11 – Digital Transactions Day Philosophy

Digital transformation is often associated with technology.

Sometimes...

it begins much earlier.

By recognising that different users have different journeys.

Thoughtfully designed products.

Meaningful choices.

Simpler experiences.

When public services are designed around how people actually behave...

they become easier to use...

more enjoyable to experience...

and more likely to become part of everyday life.

The same citizen-first philosophy helped strengthen India's Digital Transactions ecosystem.

Perhaps...

the same thinking can also inspire richer public experiences.

The proposed Two Visitor Products represent one such citizen thought.

One product recognises the visitor who wishes to experience Bengaluru's iconic Glass House.

Another recognises the visitor who simply wishes to spend time at Lalbagh during the Flower Show.

Different journeys.

Different products.

One shared celebration.

Please note that Digital Payments are a subset of Digital Transactions.


The Joy of Digital Transactions

Nayakanti Prashant
3rd Gen Banker & Citizen Lobbyist – Bengaluru
Advocating Digital Transactions Day (April 11)

Author’s Blogs

https://prashantrandomthoughts.blogspot.com
https://prashantnepayments.blogspot.com
https://innovationinbanking.blogspot.com

 

Final Reflection

Perhaps every great public space has two journeys.

The first...

is when people discover it.

The second...

is when they begin returning to it.

Again.

And again.

Every six months.

Perhaps...

that is how traditions become stronger.

Not through one memorable visit.

But through many joyful returns.

And perhaps...

that is one more way for Bengaluru to celebrate one of its most cherished public spaces.

 

 


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The thoughts in this BLOG are personal, and reflect only my view on the subject.
This are not the views of my Employers.
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