adsense

Thursday, January 28, 2010

Andhra Bank – Launch of Telebanking





Andhra Bank – Launch of Telebanking

Andhra Bank, has taken one more step to listen to it’s customers by the launch of Tele-Banking.

Tele-banking has been introduced on completion of the Core Banking Solution (CBS) roll-out.
For Tele-Banking to be successful, a CBS in place is a pre-requisite. Otherwise, customer data residing in various Physical Locations, across different Software Platforms, will defeat the Tele-Banking experience.

Hence, in my opinion Andhra Bank has taken the right step of launching Tele-Banking, only after ensuring that CBS is complete.

Tele-Banking is an important tool, to reduce the customer’s queries at the branch level. At the same, Tele-Banking, aids an organization to deliver superior customer service.

The Details of the various current facilities Andhra Bank offers through its Tele-Banking Channel, can be accessed at


The instructions are simple, easy-to-understand and satisfy 50% of the customer’s requirement.

Of course, like every new launch, there will be initial hiccups. But, I am sure Andhra Bank’s Team; view’s such hiccups, as a learning process, to enhance customer delight.

Delighted customers are those where you anticipate their needs; provide solutions to them before they ask and where you are observing to see if new and/or additional expectations are about ready to be required.
This is all "easy to say and difficult to do"; but, through commitment and practice you will soon achieve positive results. 

To me Tele-Banking is an important tool, for marketing ePayments amongst the customers.
The Customer Service Executives at the Tele-Banking can be guided to recommend ePayments to customers.
I personally feel, that Customer Service Executives, will receive more calls enquiring about RTGS Credits, than any other queries!!!

No comments:

LinkWithin

Related Posts with Thumbnails

Disclaimer

The thoughts in this BLOG are personal, and reflect only my view on the subject.
This are not the views of my Employers.
All images, logos rights rest with the Original TitleHolders

All efforts have been made to make this information as accurate as possible, N Prashant will not be responsible for any loss to any person caused by inaccuracy in the information available on this Website. Relevent Official Gazettes Communications may be consulted for an accurate information. Any discrepancy found may be brought to the notice of N Prashant