Evolving Customer friendly Payment Systems in India – a continuing agenda

Today's Post is on the Inaugural address by Shri G.Padmanabhan, Executive Director, Reserve Bank of India on the occasion of the launch of Mobile Banking services by Tamilnad Mercantile Bank Ltd on 9 January, 2012 at Chennai.

The complete Speech can be accessed at http://rbi.org.in/scripts/BS_SpeechesView.aspx?Id=652

Many new ideas in the Indian Payments Arena have been outlined in the speech.

On a quick reading, the ZERO LIABILITY/Limited Liability feature adopted by major credit card issuers in USA seems to be the highlight of the speech.

What is Zero Liability/Limited Liability feature in Credit Cards ?

In simple terms, Zero Liability can said to be a valuable benefit for consumers, virtually guaranteeing protection against card fraud.

Of course like all good things in life, Zero Liability has its own terms and conditions. The terms and conditions can said to be

1. of the Card Issuing Company I.e Visa or Master or American Express or Diners
2. of the Card Issuing Bank

There is a view that Indian credit cards holders should be offered the benefits of 'Zero Liability' feature. This has started and HDFC Bank Platinum Plus Credit Card holders and HSBC Gold Credit Card holders can enjoy this feature. It is to be noted that the 'zero liability', starts only the card holder informs his/her Bank the loss of the credit card has been reported to the Bank in writing or to the VISA / MasterCard Global Emergency Assistance Helplines.

A similar facility is offered by all Credit Cards Issuing Banks to their high-end credit cards.

To increase the confidence of the credit cards holders in credit card transactions, the speech suggests that the 'zero liability', feature be extended to all credit card holders as long as the customer has adhered to all the risk measures prescribed by the bank, but yet unauthorized transactions have taken place in his/her credit card account.

Hm, which bank will be the first one, to offer this facility.