Mouth-Watering INR 54,000 crores (USD826.10 crores) can be routed through ePayments!!

          As on date, Mobile operators in India have to adhere to the below TRAI guidelines, with effect from 01/01/2016:-

RELIEF TO CONSUMERS FOR CALL DROPS

16. Measures to provide relief to consumers. - Every originating service provider providing Cellular

Mobile Telephone Service shall, for each call drop within its network,

(a) Credit the account of the calling consumer by one rupee:

Provided that such credit in the account of the calling consumer shall be limited to three dropped calls in a day (00:00:00 hours to 23:59:59 hours);

(b) Provide the calling consumer, through SMS/USSD message, within four hours of the occurrence of call drop, the details of amount credited in his account; and (c) in case of post-paid consumers, provide the details of the credit in the next bill.”

          Negotiations between the Mobile Operators and TRAI have commenced and any amendments if any will be released shortly.

          One of the paragraph in the letter to TRAI states as under: “The annual industry compensation due to dropped calls may range from ₹10,000 crore in case 10 per cent of subscribers claim compensation to ₹54,000 crore in case 50 per cent of subscribers claim the same. This amount would represent up to 37 per cent of the industry’s annualised adjusted gross revenue in case of 50 per cent claims,” .

          As per rough estimates the ratio between Prepaid and PostPaid connections is 80:20.

          This 80:20 ratio translates into a huge opportunity for Safe eTransactions to be popularised.

          As per TRAI guidelines, the monetary compensation for ‘call drop’, has to be credited to the subscribers account i.e SIM.

          To increase the banking penetration in India, the option of routing such credits to the Jan Dhan Bank Accounts/Pre Paid Instruments (eWallets/Mobile Wallets) of the subscribers should be explored.

          7 Benefits of routing the ‘Call Drop’, compensations to Jan Dhan Bank Accounts/Pre Paid Instruments (eWallets/Mobile Wallets) :

01)  Encourage MSB to open bank accounts/eWallets

02) Increase the footprint of banking in country

03) Encourage other government agencies to route transactions to the linked Jan Dhan/eWallets

04) Establish an verifiable audit trial

05) Introduce Safe eBanking channels to MSB

06) A readymade data base for Payment Banks to tap as and when their networks are ready

07) Minimise complaints of non-receipt of compensation