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Showing posts with label Connect2Regulate. Show all posts
Showing posts with label Connect2Regulate. Show all posts

Monday, July 27, 2026

Citizen Observation 11 of 777 | RBI | One Consultation. | One Deadline. | One Better Participation Journey

 The Deadline Is the Last Date. Does It Have to Be Our Submission Date?

The Regulator Creates Time to Participate. Perhaps We Should Create Time to Participate Well.

Published: 27 July 2026

Nayakanti Prashant
3rd Gen Banker & Citizen Lobbyist – Bengaluru


The Starting Point

Dear Reserve Bank of India Team,

At the outset, appreciation for a regulatory practice that deserves recognition.

Before many regulatory proposals become final, RBI places drafts in the public domain and invites comments from stakeholders and members of the public.

On June 24, 2026, RBI invited comments on the draft Guidance on Regulatory Principles for Model Risk Management, 2026.

The last date was July 24, 2026, with a digital submission route through Connect 2 Regulate.

My experience produced an observation.

This time, however, it is not primarily for the institution.

It is for the participant on the other side of the consultation.

 

Act I | The Invitation

June 24, 2026.

A draft appears on the RBI website.

Model Risk Management.

Governance.

Artificial Intelligence and Machine Learning.

Oversight. Controls. Risk.

Technical subjects.

But alongside them is something remarkably simple:

An invitation to comment.

The regulator has opened the door before the regulatory journey is complete.

Stakeholders can study.

Experts can suggest.

Institutions can respond.

Citizens can participate.

And there is a date:

July 24, 2026.

A month can look like plenty of time.

Until it becomes...

the last day.

 

Act II | The Final Click

The draft is downloaded.

Read.

Re-read.

Paragraphs are marked.

Suggestions are drafted, rewritten and checked.

Eventually, the feedback is ready.

Only one step remains.

Submit.

In my case, that step came on July 24 itself.

I opened Connect 2 Regulate.

Instead of the expected submission page:

“You are not authorized to view this page. Please contact concerned Support Team.”

Suddenly, a date that looked like available time...

became very little time.

Fortunately, RBI had also provided an email address for comments and attachments.

The feedback was submitted through that route.

The submission went out.

And a lesson came back.

 

Act III | The Observation Turns Around

It would be easy to make the portal error the Citizen Observation.

But there is another side.

The consultation opened on June 24.

The deadline was July 24.

I chose to complete my submission on the last day.

So perhaps the first question should not be:

What could the institution have done differently?

Perhaps, this time:

What could I have done differently?

The answer is simple.

Submitted earlier.

 

Act IV | One Citizen Suggestion

For anyone participating in a public consultation, could we adopt one simple personal discipline?

Treat T-1 as our target.

Where circumstances permit, aim to submit at least one working day before the official deadline.

The official deadline remains unchanged.

Our personal target simply moves earlier.

That small margin can help when a portal behaves unexpectedly, an attachment needs correction, a final review takes longer, or something unforeseen happens.

The regulator gives us a consultation window.

Perhaps we should leave ourselves a little window within that window.

The First Line on the Whiteboard

Citizen Observation 777 draws only the first line on the whiteboard.

Sometimes that first line is for an institution.

Sometimes it is for the citizen looking back from the other side of the whiteboard.

CO11 is one of those occasions.

The institution invited participation.

My learning is to participate a little earlier next time.

 

Act V | Before the Circular Goes Live

There is something valuable about being invited to comment before a regulatory proposal reaches its final form.

The regulator drafts.

The consultation opens.

Stakeholders respond.

Inputs are considered.

Eventually, the regulatory journey moves forward.

No participant should assume that a suggestion will necessarily be accepted.

That is not the point.

The opportunity to contribute before finalisation is itself valuable.

And when an institution creates that opportunity...

perhaps our responsibility is not merely to participate.

It is to give our participation the time it deserves.

 

Citizen Observation

CO11 leaves me with one simple lesson:

A deadline is the last date to submit.
It need not become the day we choose to submit.

For future public consultations, my starting point will be:

Official Deadline: T

Personal Target: T-1 Working Day

Not because the institution asks for it.

Because a little margin can protect the effort invested before the final click.

The regulator creates time for us to participate.

Perhaps we should create time for ourselves to participate well.

 

Disclaimer

Citizen Observation 777 is built on a simple belief: every meaningful improvement begins with someone willing to draw the first line on a blank whiteboard.

These observations are intended to start conversations, not conclude them.

CO11 reflects a personal submission experience and the learning drawn from it. The design and operation of regulatory consultation channels rightly remain with the Reserve Bank of India and its relevant teams.

 

The April 11Digital Transactions Day Philosophy

Citizen Observation 777 believes that thoughtful digital journeys matter across different forms of citizen participation.

A consultation is published digitally.

A draft is accessed digitally.

Feedback is prepared and submitted digitally.

The experience reminds us that good digital journeys work best when institutions create opportunities and citizens participate thoughtfully.

That philosophy also inspires the proposal to recognise April 11 as Digital Transactions Day — UPI Birthday.

Digital Payments is a sub-set of Digital Transactions.

The universe of Digital Transactions covers Digital Payments too.


The Joy of Digital Transactions

Nayakanti Prashant
3rd Gen Banker & Citizen Lobbyist – Bengaluru
Advocating Digital Transactions Day (April 11)

Author’s Blogs

https://prashantrandomthoughts.blogspot.com
https://prashantnepayments.blogspot.com
https://innovationinbanking.blogspot.com



Monday, April 20, 2026

If Union Bank of India Can Do It, Why Not All? A Simple Case for Visible App Verification

  

20 April, 2026

Reserve Bank of India – Draft Directions.

While sharing feedback to the Reserve Bank of India on the ‘Reserve Bank of India (Commercial Banks – Digital Payment Security Controls) Directions, 2026’, my eyes fell on this:


Quote

The bank shall host the checksum of current active version of its mobile application on public platform so that users can verify the same. A checksum may be treated as a unique mechanism for identifying the bank’s mobile application and for distinguishing it from unauthorised or rogue mobile applications.

Where the mobile application is made available exclusively through mobile platform app store, compliance with this control may be achieved by providing, on the bank’s website, a direct link or Quick Response (QR) code to enable customers to access or download only the authorised mobile application of the bank.

UnQuote


Few banks have hosted the checksum on their websites.
But beyond that, there is no further communication on how to verify the same.

So, technically, RBI directions may have been adhered to.
But from an end customer perspective:

How does one actually verify it?


Then I stumbled upon a very customer-friendly initiative.

There is a dedicated tab in the mobile banking app of Union Bank of India that allows the customer to verify the checksum.

On tapping it, the app displays:

“Successfully Verified Checksum”

No technical steps.
No manual comparison.
No user effort.

Just a clear signal.

And that is what most users are looking for.

 

🧩 Why This Matters

In digital payments, trust is often invisible.

Most controls operate silently in the background.
Users rarely see them—but they depend on them.

Features like this bring a part of that system into view:

not as complexity, but as reassurance


Kudos to the mobile banking team of Union Bank of India for making this live.

This is a simple but meaningful shift:

From hidden control to visible assurance


The Real Question

If one bank can implement this,

what is stopping others from doing the same?

This is not about innovation.
This is about:

  • Replicability
  • Consistency
  • System-wide trust

 

📣 A Simple Ask

If such a feature exists:

  • It should not remain isolated
  • It should not remain optional

It should become:

a standard layer of visible assurance across digital banking apps

 

If similar features are already live in other banks, do share the links in the comments.

 

🎬 Final Thought

A user does not read security architecture.

A user looks for one simple signal:

“Is this safe?”

If the system can answer that—clearly and quietly—
trust follows.


Disclaimer: The purpose of this blog post is to observe digital transaction processes in action. Nothing more – nothing less.

Digital Transactions Day (Proposed)
Because trust in digital payments must be both designed and experienced.

The Joy of Digital Transactions


Nayakanti Prashant
Citizen Advocate – Digital Transactions Day (Proposed)

“Let’s make April 11 a global symbol of care — in payments, in protection, in progress.”
👉 https://movethebarrier.blogspot.com/April11

 

 

Thursday, April 9, 2026

** RBI Opens Discussion on Digital Payment Frauds - Window Open till May 8 2026 **

 09 April 2026

The Reserve Bank of India has released a discussion paper on exploring safeguards in digital payments to curb frauds, inviting public comments until May 8, 2026.


Over the past decade, digital payments have grown at an unprecedented pace. This growth reflects a structural shift in how individuals and businesses transact. However, alongside this progress, frauds have also evolved in scale, speed, and sophistication.

A key insight from the discussion paper is that most frauds today are not due to system breaches, but due to manipulation of users through social engineering and authorised push payments.

This changes how we must think about protection.

Link to the Reserve Bank of India Discussion Paper @ https://www.rbi.org.in/Scripts/BS_PressReleaseDisplay.aspx?prid=62535


The Core Challenge

Fraud today operates in real time.

Customers are:

  • pressured
  • misled
  • and pushed to act instantly

Once a transaction is completed, recovery becomes difficult.


A Shift in Thinking

The question is no longer only about making payments faster.

It is about making them safer by design.

This includes:

  • introducing friction where needed
  • enabling smarter alerts
  • strengthening customer controls
  • and building system-level safeguards

Why This Matters

The discussion paper is not just about regulations.

It is about redesigning trust in digital payments.

Options such as:

  • introducing time lag for certain transactions
  • adding trusted person authentication
  • strengthening account monitoring
  • and enabling customer-controlled safeguards

reflect a broader shift toward proactive protection.


A Moment to Contribute

The window is open.

Inputs at this stage can shape how digital payment systems evolve in the coming years.


Closing Thought

Fraud cannot be solved by awareness alone.

It must be addressed through system design, timing, and control.

The future of digital payments will depend not only on speed, but on how well systems can protect users in moments of vulnerability.


Comments can be submitted through the Connect 2 Regulate portal on the RBI website until May 8 2026.

Please go through the discussion paper, discussion within your teams, and share your feedback with Reserve Bank Of India by May 8, 2026.

 


Disclaimer

This post is a personal reflection on a draft regulatory document released for public comments.
The observations are interpretative in nature and intended for general awareness.


The Joy of Digital Transactions
Nayakanti Prashant
Citizen Advocate – Digital Transactions Day (Proposed) April 11

Series archive:
https://movethebarrier.blogspot.com/April11SafeePayDay

Author’s blogs
https://prashantrandomthoughts.blogspot.com
https://prashantnepayments.blogspot.com
https://innovationinbanking.blogspot.com

 


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The thoughts in this BLOG are personal, and reflect only my view on the subject.
This are not the views of my Employers.
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All efforts have been made to make this information as accurate as possible, N Prashant will not be responsible for any loss to any person caused by inaccuracy in the information available on this Website. Relevent Official Gazettes Communications may be consulted for an accurate information. Any discrepancy found may be brought to the notice of N Prashant